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FAQ

FREQUENTLY ASKED QUESTIONS - F.A.Q

PRODUCTS:

What Materials are your Bonnets and Wraps made of?

The materials we use result in a quality, durable product that is worth your investment. 

Our products are made from fine polyester satin charmeuse. A soft silky material known for its high quality and durability.

We take pride in our craftsmanship and take every possible measure to give you the best products

Why Satin and not silk? Are silk and satin fabric the same thing?

Although Satin and Silk are technically different (satin is man-made, silk is produced from the webs of insects such as the mulberry silk moth)—they do the same job in protecting your hair. Unlike cotton fabrics, both silk and satin DO NOT pull moisture from your hair. Therefore satin/silk bonnets and sleep caps keeps hair moisturized and less prone to breakage. The smooth finish of both fabrics also lessens tangling which helps keep your hairstyle and retain length.

As a designer I do understand the confusion about silk vs. satin as most people use both words interchangeably, but there is a difference you should know. Without getting too technical, in the manufacturing world silk is generally used to refer to fabric produced from 100% natural silk fibers. Satin fabric is referred to fabric from the man-made version of silk produced by way of the satin weaving technique. Satin weave causes the man-made version to have the same smooth finishing as natural silk. However, while 100% silk gives as great protection as satin, it is not practical for the way most people care for and launder their clothing. To get the best long lasting product the better choice is satin. Also authentic silk is quadruple the cost of satin. So unless your are allergic to man-made fibers it is not necessary to choose silk.

We use the best of both worlds- satin charmeuse- a satin finished man-made fabric that has a silky texture- which is exactly what you need to protect your hair at night. Satin charmeuse is not as glossy/shiny/heavy as traditional satin (think old school bridesmaid dresses). It is free flowing, soft and more breathable.

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What hair types are your products made for?

Our products are made for all hair types. Although they are primarily used by women of color, our products can be used by all race & ethnicities to maintain hair moisture, reduce frizz and prevent tangling.

How do I determine my size?

Bonnets: All of our bonnets are adjustable to fit all head circumferences by adjusting the drawstring. As far as the amount of volume/hair our Diva Bonnets is a standard size that fits up to shoulder length curly hair or longer straightened hair.

Our Reversible Bonnets are larger and can fit even more voluminous/big and extra long hair.

For locs and braids we suggest our Long Hair Bonnet- available in both satin and mesh.

Kids Bonnets fits toddlers and older kids. NOTE: We do not recommend bonnets for infants. Bonnets can be a suffocation hazard as babies aren’t able to adjust the bonnet from their faces if needed. We would recommend a satin pillowcase as an alternative if necessary.

Wraps: Our Satin Wrap Caps comes in one adjustable size. Our Satin Cap has an adjustable velcro closure that can fit almost any head size. Note that the velcro does not have to be completely overlapped to work (1-2 inches of overlap works just fine). This makes it great to adjust as you change the volume of your hairstyles.

How do I care for my Wrap or Bonnet?

Our wraps and bonnets are made to last for years of regular use. On average our products last 5 years or even more.
Hand or machine wash in cool water. Tumble dry.*    (For wraps make sure to overlap the velcro completely before washing).                                          

 * Note: individual machine temperatures vary.

How long will it take to receive my order?

We want you to begin enjoying your purchase as quickly as possible! Orders are processed within 2-4 business days following receipt of your payment.

Please Note: During sale events please allow for an extra 1-2 days for ordering processing. 

All domestic US orders are shipped via USPS Priority Mail. Once shipped most domestic orders take anywhere from 1-3 business days to arrive. 
International orders are shipped via International First Class Mail and usually take1-3 weeks for delivery. 

You will receive tracking information via email when your order is shipped.

Do you ship internationally and to APO/FPO/DPO?

Yes. We currently accept and ship orders from ALL locations that the United States Postal Service delivers to.

What is your return/exchange policy?

We want you to be happy with your purchase and will accommodate your return or exchange. Do not hesitate to contact us with any concerns about your purchase. 

In an effort to keep our products affordable and make your shopping experience as worry-free as possible, please note the following guidelines when returning or exchanging your item(s):

Unused Items-  returned unused and in resalable condition will be fully reimbursed for item cost less shipping charges. 

Used Items-  can be exchanged for another product of equal value or credit toward another purchase.

Damaged Items- Any damaged items must be reported within 5 business days of receipt to receive an even exchange. Please contact us by email (hello@silkywraps.com) before returning.

All products must be returned to us within 15 days of when you received it to be eligible for a return or exchange. 

Please notify us (hello@silkywraps.com) when returning a package so that we can better assist you with your exchange/return. 

**(Please note: this return policy does not apply to wholesale orders and Salon Packs. Kindly refer to wholesale agreement for information regarding wholesale orders.)

Do you offer wholesale pricing?

Yes we do offer discount pricing to salons and beauty professionals. Email hello@silkywraps.com for access to our wholesale ordering.

Where is your company based?

Orlando, FL.

Where are your products made?

Our products are manufactured in the USA.

Do you partner with other brands and bloggers?

We welcome partnerships that are in alignment with our brand messaging (healthy hair of all types, style and positive images of women). While we cannot accommodate every opportunity we are open to giveaways, product reviews, sponsorship and charitable contributions. Please address any such request using subject line "Brand Partnership" and email to hello@silkywraps.com